Camera or Mic Not Working for Video Calls?
This usually happens when the camera or mic is denied access. Every site that uses your camera/mic will have this message show up in the top left. You must hit Allow, or chrome will block the camera/mic on that site.
To allow access again:
1. Open Chrome's settings by clicking the time in the bottom right, then clicking the gear in the popup menu.
2. Go to privacy and security on the left side.
3. Click on site settings.
4. Scroll down and click on Camera or Microphone (whichever one you're trying to fix).
5. Make sure no sites are listed under blocked on the list. If they are, remove them by clicking the icon to the right of them.
6. Toggle the slider near the top right of the page to say "ask before accessing" instead of "blocked"
Once a site is allowed camera/mic access, it should save on this settings page and will not require you to allow it again.
Camera App Not Opening?
A recent Chromebook update has bugged the camera app. We have a workaround until it's fixed. You should see an icon in the top left of your Chrome window called "Camera."
Click on this, then click on Camera Fix. This will redirect you to a site where you can access your camera and save pictures/videos you take. Click "Get Started." You may need to allow the site to use your camera if it asks.
To use: In the top right corner, you can adjust your camera to be widescreen if needed. When you're ready to take a picture, hit the camera icon in the bottom middle. After you take a picture, click save. This will save the photo to your Google drive, which can be shared with teachers.
Screen Not Turning On?
Your Chromebook may not be charging correctly. When charging, an indicator light next to the Chromebook's charging port should be lit up. Try using a different power outlet, or check if there's something inside of the end of the charger, or if the pin inside is misaligned.
Check for Updates
Issues can emerge when the Chromebook hasn't been updated in a while. This quick guide will help walk you through the steps to update your Chromebook.
Chromebook Update Guide
At this moment, we are not supporting printing from Chromebooks. Please contact your building's Principal for an alternate solution.
Refresh the Chromebook
If all else fails, try refreshing the Chromebook. This simple step fixes lots of glitches and issues. This will turn off the computer, so make sure to save your work before trying. Perform a refresh by holding the power button and refresh button for about 10 seconds, then power the device back on.
If you're having issues with a device and none of the above guides helped, feel free to contact us by submitting a technology help ticket.