Technical Support

Students experiencing issues with technology should follow these steps.

JIA Technical Support

If you are experiencing problems with a JIA-issued Laptop, JIA Technical Support is currently available Monday through Friday from 12:00pm-4:00pm.  please contact Mr. Jonker & JIA Technical Support at 616.457.8477 x2441 or jia-student-help@jpsstudents.org.

Log-In Issues

For log-in issues with the Elementary OLS, please contact your Mentor Teacher or jia-student-help@jpsstudents.org.

For log-in issues with the JPS Blackboard platform, please contact Mr. Kuiper at 616.457.8477 x2429 or jia-student-help@jpsstudents.org.

Specific Course Material

If you are experiencing problems with specific course material (downloading assignments, links not working, issues with submitting assignments, etc.), please first contact your course instructor.  They will be able to best assist you, and if need be, point you in the right direction to address your problem.

Internet Problems

 If you are experiencing issues with your internet, please contact your local internet provider.

Resources

JPS Acceptable Use Agreement